FAQ

Frequently Asked Questions

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Topics

  1. General info
  2. Calls and SMS
  3. Billing and payments
  4. Technical problems



 GENERAL INFO

mySmartcall uses VoIP protocol (voice over IP) to connect your calls every time you have a WiFi Internet connection. Otherwise, in order to guarantee the best quality of your calls, use the local access number. Your phone company may charge you for local minutes. Local minute rates depend on your phone plan.

With the mySmartcall app, you can call all national and international landline and mobile numbers. Emergency calls not included.

We need your mobile number in order to identify your account and send you the password to activate your account . The number entered will be the one displayed when your contacts receive your call.

We need your e-mail to open your account. You can choose to receive promotions and news.

You can cancel your account at any time. Use the e-mail address you signed up with to write to info@mySmartcall.it. If you could take a minute to let us know how we can improve our service, we’d appreciate it.

MySmartcall is available for devices with Android or Apple iOS. MySmartcall for Android requires firmware version 4.2 or higher. The required Apple iOS firmware version is 7.0 or higher. Check if your firmware matches the requirements. If not, you might be able to update the firmware in order to match the requirements.

If you don’t want to receive our newsletters anymore, simply click on the UNSUBSCRIBE link at the bottom of our e-mails.

Of course! Click on Log in instead of Sign up and you can log in using the phone number you signed up with and your password. If you have forgotten your password, we’ll send you a new one by sms.


  CALLS AND SMS

Yes! You can call even when you don’t have WiFi. The app will use the local access number to put you through to your contacts. Your phone company may charge you for local minutes. Local minute rates depend on your phone plan.

mySmartcall accesses the contacts you have in your phone book so all you have to do is chose a contact and you’ll call very cheaply. Or you can enter dial the number you want to call , including the international prefix. Please note: if you have activated the Automatic prefix option, and you don’t enter the international prefix you’re calling, the number will be dialed with the international prefix you signed up with.

If you have access to a WiFi connection, you won’t any roaming costs. Since your operator will probably charge you a lot, for both using you’re the minutes of your calling and your data connection (3G), use a WiFi connection only.

mySmartcall charges per second and has no additional costs. Check our rates our cheap international rates directly on our app or go to “Rates” on our website.


  BILLING AND PAYMENTS

You can buy credit directly in-app or on the website. If you already have a mySmartcall account and want to buy credit, click here

When you buy credit from App Store, iTunes will send you the invoice. When you buy from Android, if you need an invoice, contact us at info@mySmartcall.com. Please remember to send us your first & last name/company name, fiscal code/VAT number, address, city and country. When you buy credit from our website, you can request to receive the invoice at the e-mail you used when you signed up. Contact us at info@mySmartcall.com

We apologize for the inconvenience . If you bought credit from:
1. the Apple Store, please go to Support then Payments and fill out the form. Don’t forget to attach your iTunes receipt.
2. the Google Play Store please go to Support then Payments and fill out the form
3. our web site please go to Support then Payments and fill out the form

To enable the auto recharge the next time you purchase credit, don’t forget to select it on the form

To disable the auto recharge go to Support then Disable auto recharge and fill out the form


 TECHNICAL PROBLEMS

The message appears when the application cannot connect to the mySmartcall servers. This happens when:
1. There is no connection to the Internet;
2. The router of the WiFi network is blocking VOIP services;
3. The network provider is blocking VOIP services.

First make sure that you are connected to the Internet. Check for yourself or with the administrator of the network whether the router is blocking VOIP services. You can do this by first checking the connection via 3G followed by using the WiFi network. VOIP services will be blocked if you can connect via 3G, but not via WiFi. Finally make sure that the network provider is not blocking VOIP services as a whole.


*Please note: Didn’t find what you were looking for? Please send an e-mail to mySmartCall Support. Don’t forget to include your mobile number in the enquiry! We will do our best to answer you the next business day.Staff MySmartcall